|Business Process Management|
Records Management (RM) is key to effective compliance with legislation and regulatory bodies. Work to standards such as ISO 15489, BIP 0008 and BS10008. Develop retention and destruction policies. Bring Email in to the records and document management framework.
Use of electronic systems for records storage and archive brings greater need to have effective policies. If the policies are not working for you, you will struggle with Legal Discovery and fail in the early stages of litigation. The cost these days of legal discovery is huge and takes many weeks to months for the average case.
Why do so many organisations have to settle out of court? Because the cost of defending is too high simply due to lack of control over email.